Refund policy

RETURN & REFUND POLICY

Thank you for shopping with HOMEEX. We want you to be happy with your order. If you are not, this policy explains how returns and refunds work.

1. RETURN WINDOW

You can request a return within 7 days of receiving your order.

2. ELIGIBLE ITEMS

To be eligible, the item must be:

✔ Unused and in its original packaging

✔ Free from damage caused after delivery

✔ Returned with your order number

3. NON-RETURNABLE ITEMS

✖ Items that are used or damaged by the customer

✖ Items marked as final sale

✖ Items that are not hygienic to return once opened

4. DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, defective or incorrect:

• Contact us within 48 hours of delivery

• Send your order number with clear photos or a short video

• We will send a replacement or give a full refund at no extra cost to you

5. HOW TO REQUEST A RETURN

Step 1: Contact us through the Contact page on our website with your order number and reason.

Step 2: We will reply within 1-2 business days with return instructions.

Step 3: Do not send items back before our approval. Returns sent without approval may not be accepted.

6. RETURN SHIPPING

• If the return is due to our mistake (wrong, damaged or defective item), we cover the return shipping.

• For other returns (change of mind), the customer pays the return shipping cost.

7. REFUNDS

• After we receive and inspect your return, we will tell you if it is approved.

• Approved refunds are processed within 5-10 business days.

• Refunds go to your original payment method.

• For Cash on Delivery orders, refunds are made by bank transfer. We will ask for your bank details.

• Original shipping fees are not refundable unless the return is due to our mistake.

8. CANCELLATIONS

You can cancel your order before it is shipped by contacting us. Once shipped, the return policy above applies.

9. REFUSED ORDERS

For Cash on Delivery orders, repeated refusal of delivery may result in us declining future orders.

10. CONTACT US

HOMEEX [LINK]

shophomeex@gmail.com

Please use the Contact page on our website. We reply within 1-2 business days.

Last updated: November 2026